Instruction No.







Receipt of Application and Security.




Posting of Application in Service Register and Maintaining Separate Seniority Lists.




Verification of Connected Load.




Preparation and Sanction of estimates.




Financial Justification.




Fixed service connection charges.




Recovery of Development charges for the connections to be released in un-authorised/un-approved/un-developed colonies.




Line Service charges statement.




Monthly Meter Service Charges.




Procedure for working out unjustified amount when a sub-station is to be erected for giving LT Supply.




Sanction, Extension and Reduction of load or Contract Demand.




Disposal of Unjustified Applications.




Intimation of Acceptance of Application and Issuing of Demand Notice.




Disposal of Unaccepted Requisitions.




Special Clause to be Introduced in Demand Notice where Joint Estimate is framed for a Number of Consumers.




Receipt of Agreement form and Test Report, Etc.




Issue of service connection order and allotting of Account No.




Measurement of Service Lines.




Recording of Consumer Cases.




Custody of Application and Agreement Forms.




Procedure for Dealing with cases where the full Sanctioned Load is not availed by the Consumer Initially.




Procedure to be followed when one of the consumers out of the joint estimate drops out and does not avail the connections.




Grant of electric connection in the absence of consent from the landlord.




Grant of connections procedure for fixing seniority.




Grant of Electric Connections to tube wells under AP category.




Time limit for grant of connection.




Grant of priority to applications for electric supply.




Procedure to deal with an applicant who does not avail connection.




Supply of load to Local Bodies for Public lighting.




Disposal of Pending Applications.




Direction for maintenance and upkeep of connected load Register E.B. form CS-24.




Disposal of cases of preparation of incorrect or perfunctory estimate detected at the time of execution of works




Temporary Supply




Temporary connection where erection/augmentation of Mains and Pole Mounting Sub Station and subsequent dismantlement is involved.




Electrification of Dhanies /Small Hamlets for release of domestic connections




Levy of Departmental charges on Deposit Works




Non-levy of O&M /Inspection Charges in respect of colonies developed by HUDA/HSIDC/ Private colonizers.




Sales Manual

Grant of Electric Connections




Receipt of Application and Security.

             An application for electric connection should be made on the prescribed form obtainable free of cost from the local office of the Nigam except for HT industrial supply connection, where complete brochure containing application form can be obtained by making payment of Rs. 200/-. As soon as application on the prescribed form CS-I is received from a prospective consumer in the Nigam's Local office it will be scrutinized by the consumer clerk and any short coming noticed therein, should be immediately got rectified from the applicant. The receiving clerk should see that all the columns mentioned in the application are properly filled in and the items, which are not applicable, are scored out to avoid confusion. The complete file shall be passed on to the concerned JE/AFM on record to ascertain the technical feasibility for release of connection as well as defaulting amount if any. The file will be returned to the consumer clerk after doing the needful by the JE/AFM. In case the application can be accepted, the consumer shall be asked to deposit the amount of ACD, meter security, processing charges, fixed service connection charges/ development charges or any other charges as per the Schedule of General and Miscellaneous Service Charges. In case of H.T. Supply, application brochure shall be accepted by the load sanctioning authority and shall be forwarded to the concerned SDO (OP) for checking technical feasibility, after ascertaining that the applicant has completed all paper formalities.

2.                               The Cashier, on receipt of the application and the amount of charges should issue to the applicant a receipt in Form B.A.-16 in token of having received the ACD and other charges and append a note on the application to the effect that ACD and other charges has been received by him vide Receipt No............... dt.............. The prospective consumer will then present the application to the Consumer Clerk.



1.   No interest shall be payable on the amount of Advance consumption deposit. Interest at the applicable rates shall be paid on the amount of meter security by making adjustment through energy bill. However no interest will be payable on meter security where the connection is disconnected within a year of connection.

2.   The Government departments centre and states i.e. including Railways, Government Educational Institutions are exempted from the ACD but all the corporate and Semi Government bodies such as colleges and L.I.C. are required to deposit the requisite ACD like other consumers.

3.   The ACD of LT/HT Industrial supply consumers can be taken in installments as per the schedule of the General and Miscellaneous charges.

i)    The facility of installments will not be allowed to existing consumers seeking extension of load.

ii)   The date of final installment will be the deemed date for depositing full amount of security for the purpose of accrual of interest etc.

4.   Nigam employees are exempted from security deposit for one domestic connection.

3.         The full particulars of the application should then be entered in the Service Register (E.B. form CS.2) in ink except the load applied for which should be entered in Pencil. The column meant for advance consumption deposit should also be completed simultaneously.

4.         The consumer clerk will then enter the application No. and date of receipt as per entry in the Service Register on the application form in the space prescribed for it and acknowledges the receipt of the same to the applicant. This acknowledgement shall form the basis of all future correspondence between the Nigam and the applicant till the connection is actually given. At the end of the day, the consumer clerk will supply a list of the applications entertained by him during the day giving the Consumer's name, application No. and Advance consumption deposit receipt No. to the Cashier who will enter the application No. on the Main Cash book from where the consumer's Advance Consumption Deposit/ meter security deposit register will be posted afterwards.


5.         The grant of electric connection to the minors or below the age of 18 years should be avoided.


The procedure mentioned above will also be applicable to grant of connections for temporary structures, e.g. wooden stalls, khokhas, booths, etc. provided that:

i)       The amount of ACD/meter security will include the cost of meter, fuses, meter box, sundries, plus overheads and adequate amount to cover payment for one or two month’s energy bills. Ordinarily this amount should calculate to four times the normal rates or so, and

ii)      The construction of the structure has been duly authorized by the Local Authority under its byelaws.


6.         Check list for submitting the new application form for taking electric connection is as under: -

             The new applicant will submit his, duly filled, application form along with the following documents: -

(i)                             Photo of the applicant.

(ii)                           Location sketch of the premises.

(iii)                         Proof of ownership of premises/ if tenant than registered rent agreement.

(iv)                          Any one of the identity documents such as election commission identity card, ration card, Driving License, PAN No., Passport, employer identity card.

(v)                            Bank account number of any Bank.

(vi)                          Certificate from Municipal Committee regarding location of premises within the authorized area limit /colony.


Otherwise the applicable development charges are required to be got deposited.

(vii)                        List with names of family members/ Joint family members (father, mother, brother, sister, son, daughter etc.)

(viii)                      Detail of any connection previously existing in the premises.

(ix)                          Photo copy of latest Electricity Bill of witness

(x)                            For the applied load, more than 10 kW, an undertaking on NJSP from surety on the prescribed format be obtained.

7.         As regard issue of prior commitment certificate to the industrial consumers, the following guidelines shall be followed so that there are no delays in issuance of prior commitment certificate to the consumers after required formalities are completed by them: -

i)    The firms seeking prior commitment certificate from Nigam will henceforth be required to submit their provisional application/ requests on the prescribed proforma CS-I(e) along with the required amount of earnest money directly in the office of S.E. (OP) concerned. On the receipt of such requests SE (OP) should process the same within a maximum period of 7 days and forward the case to the competent authority as defined under Para (ii) below for further consideration of the request and issuance of prior commitment certificate. In no case, SE (OP) would pass on the request received in his office for issuance of prior commitment certificate to the XENs/SDOs working under him and any information/ data required by him for processing of such request will be obtained by calling the concerned XEN/SDO in his office itself.

ii)   The competent authority for issuance of prior commitment certificate for different loads is notified as under: -        

a)      Cases having Contract Demand upto 2000 kVA

SE/(OP) concerned.


b)      Cases having Contract Demand above 2000 kVA except cases involving augmentation or creation of transmission system.



CE (OP) concerned.

c)                                              Cases involving augmentation or creation of transmission system

GM/Commercial with the approval of Director(OP)

iii)  The earnest money @ Rs. 5/- per kW to be deposited by the consumer for issuance of prior commitment certificate may be booked to the same head of account to which the ’Application Processing Charges’ are being booked. The applicants seeking prior commitment certificate from the Nigam should be asked to apply at least 6 months in advance from the date when the electric connection is required by them in case their load is upto 500 kW and at least one year in advance in case of loads exceeding 500 kW. Prior commitment certificate shall be issued by the competent authority on the prescribed proforma CS-I (f).

8.         i)          New application for connections of Saw Mills, Veneer & plywood Industries be accepted along with permission of Central Empowered Committee.

             ii)         New prospective consumers whose connections are yet to be released be asked to produce permission from above mentioned committee before release of their connection.

9.         The utility provide individual connections to the flat owners of the Group Housing Societies / multi storied buildings etc. if they individually apply for such connection subject to the fulfillment of other conditions. The Group Housing Societies/ multi-storied buildings shall have the option to go in for a single point connection for the supply of power to the flats collectively. However, in such a case they will require an exemption from obtaining a license under Section-16 of the Haryana Electricity Reform Act 1997.

            Such Group Housing Societies/ multi storied complexes, which seek individual connection to flat owners, shall have to fulfill certain technical requirements before the distribution layout is approved. In such cases, the metering room consisting of all meters through which such individual supply is provided, shall be separately and conveniently located on the ground floor of the society/ complex. The metering rooms shall consist of sufficient space to house all meters with MCBs of the current design. Further the cable(s) connecting the metering room to the distribution line shall be externally provided and shall be visible from outside. It shall also be ensure that sufficient protection shall be provided to prevent a consumer from directly connecting to the main supply in case of disconnection or otherwise. In order to ensure that the distribution layout and metering system conforms to these and other appropriate parameters, the distribution layout and metering system layout of Group Housing Societies (excluding colonizers) shall be approved by the Chief Engineer (OP) upto the load of 2000 kW and by the GM/Commercial and Chief Engineer/Planning, Design & Construction for the load exceeding 2000 kW. The Society/ Complex shall provide the systems as approved by GM/Commercial & CE/PD&C and this shall be certified by the SDOs (OP) before connections are released.

10.       It shall also be ensured by the field offices and GM/Commercial that the cases are processed for releasing the connections within the time frame specified for the purpose by the Nigam.



SUBJECT :   guidelines for dealing with electrification plan of group housing society.

The following aspects should be taken care of while
 approving the Electrification Plan of Group Housing Societies.

1.                  The building plan as submitted by the Society should be approved from HUDA/M.C. Also, the aspect of validity period of building plan be kept in view.

2.                  The size of flats should be exactly mentioned on the building plan, so as to work out the electrical load requirements. The load requirements shall be calculated as under:-


Sr. No.

Flats having covered area.

Connected load to be taken into account.


Upto 900 Sq. ft.

08 kW


901 to 1600 Sq. ft.

16 kW


1601 to 2500 Sq. ft.

20 kW


Above 2500 Sq. ft.

24 kW

3.                  For catering the demand of common service like lifts, water supply, sewerage, clubs, street lighting, common area lighting etc. connection should be released at a single point according to load of HT or LT under NDS category, for which metering equipment shall be installed adjacent to the LT bus bar in a separate apartment.

4.                  The provision of G.O. switch should be immediately outside the boundary wall of the Society for tapping the HT line from DHBVNL system.

5.                  The size of 11 kW XLPE under ground cable & LT cable should be matching with the load requirement of the society and the cable should be of ISI marks from standard firm (s).

6.                  The controlling 11 KV breaker should be vacuum type with rupturing capacity not less than 350 MVA.

7.                  The provision of HT and LT metering should be made on the incoming side, so as to have a check/audit of the outgoing LT side energy.

8.                  The distribution transformer to be provided by the Group Housing Societies should be of standard rating and specification as being currently procured by the Nigam.

There should be 2 Nos. distribution transformers in case the capacity of distribution transformer to be installed exceeds 630 kVA.

             There should be separate distribution transformer to meet with the load demand of common service.

             The location of distribution transformer and 11 KV VCBs etc. should be near the main entrance gate with free accessibility.

NOTE :  The rating distribution transformers presently being procured by Nigam are 25 kVA, 63 kVA, 100 kVA, 200 kVA, 400 kVA and 630 kVA.

9.                  The Group Housing Societies will have an option to provide the cable/cables connected to the meter room to the distribution line externally or under ground through open trenches. It should be ensured that the sealing arrangement is provided at :-

a)                LT Box of the Transformer.

b)                On LT ABCs and on the front and back covers of the complete distribution board in the control room.

c)                 On the feeder pillars.

d)                On the bus bar enclosures from where individual cable are laid out for the energy meters.

10.                                                                   LT cable from main panel to meter panel should be laid on open trenches on wooden cleats fixed on racks with circuit no. and there should be no joints.

11.                                                                   There should be provision of inspection of cable from bus bar to individual meter.

12.                                                                   The main meter room should be locked and the keys of the meter room should be with some authorized persons.

13.                                                                   Undertaking well defining the responsibility in the event of breakage of seals on metering distribution panel or the main bus bar enclosure etc. be hand in each case.

            The metering room shall consist of sufficient space to house the meters with MCBs of the current design/rating.

14.             The metering room consisting of all meters through which individual supply is provided should be separately and conveniently located as far as possible near the main entrance gate with free accessibility in the ground floor of the Society/Complex as per existing instruction of the Nigam.

15.             The main meter room should be locked and the keys of the meter from should be with some authorized persons.

16.             The Society shall bear the inspection fee of Chief Electrical Inspector to Govt. of Haryana for inspection of system.

17.             There should be double earthing arrangement of each equipment.

18.             The quality of material should be approved and checked by SE (OP) before execution of work. The material should be ISI mark and as per specifications of the Nigam from standard firm (s).

19.             The XEN (OP) should at least once carry out the checking and satisfy himself that the works are carried out as per approved Electrification Plan.

20.             The SDO (OP) shall personally ensure compliance of all above technical and commercial points before releasing the connections.

21.             It shall be ensured by the concerned offices that the cases are processed for releasing the connections within the time frame specified for the purpose by the Nigam.

22.             In addition to the above, all prevailing Nigam’s instruction with regard to design, specification and laying of electrical system are also to be complied with.


S E/Comml.




SE/ Plg.&Design