Consumer Services
Right to Service Act (RTS Act 2014)
HERC
- Reliability Indices for the year FY 2021-22
- Reliability Indices for the year FY 2020-21
- Reliability Indices for the year FY 2017-18, 2018-19 and 2019-20.
- Filing of Standard of Performance of Distribution Licensee for 1st &2nd Quarter for FY 2019-20
- Standard of Performance for FY-2018-19.
- Standard of Performance for FY-2018-19.
- Standard of Performance for FY-2017-18.
- Standard of Performance for FY-2015-16 & 2016-17.
- Reliability Indices for the year FY 2015-16 and 2016-17.
- Standard of Performance of the Distribution Licensee (Notification dated 16th July, 2004)
- Additional Surcharge Filing Pursuant in Case No.HERC/PRO-14 of 2016 for October-15 to March-16
- Tariff
- Orders
- Approved Documents
- Consumer Services
Information
- Monthly maintenance schedule of independent and industrial feeders under DHBVN.
- DPR of Smart Grid Project Gurgaon City (Sector-1 to 57).
- DPR of Smart Grid Project Gurgaon City (Sector-1 to 57).
- Annex-A - MoM dated 08 Oct 2015.
- Annex-B - PSDF- Computation of Cost estimates.
- Annex-C - BOQ & Unit rate of estimated cost.
- Annex-D - NLDC Letter.
- Annex-E - Map of existing Feeder Load Flow.
- Annex-F - Map of Proposed Feeder Load Flow
- Annex-G - Existing 11 KV Feeders List.
- Annex-H - BoQ and Estimated of Sector-14 & 17.
- DPR of Smart Grid Project Gurgaon City
- Post Go-Live : Loss Reports & Consumer Service Report
- Daily Powercuts status
- No Power Cut Feeders
- Empanelment of Firms
- Annual Revenue Requirement (ARR).
- Executive Summary of Petition for APR 2020-21 and ARR 2021-22
- True-up for 2019-20_APR for 2020-21 and ARR for 2021-22
- MYT_Petition_for_Control_Period_ FY_2020-21_to_FY_2024-25
- Executive Summary of MYT Petition_for Control Period FY 2020-21 to FY 2024-25
- Executive Summary of Petition for APR FY 2018-19 and ARR for FY-2019-20
- Filing of Petition APR for FY 2018-19 & ARR for FY 2019-20
- Levy of FSA for Q-1 & Q-2 for FY 2017-18
- Filing of the Petition for APR for FY 2017-18 and ARR for FY-2018-19
- Filing of the True True Up Petition for FY 2016-17
- Filing of the Petition for APR for FY 2016-17 and ARR for FY-2017-18
- Filing of the True up Petition for For FY 2015-16
- Filing of the True up Petition for For FY 2015-16
- Filing of the Review Petition for APR for FY 2015-16 and revised ARR for FY-2016-17
- Filing of the Petition for APR for FY 2015-16 and revised ARR for FY-2016-17
- Format for APR Petition for FY 2015-16 & ARR for FY 2016-17
- Executive Summary of APR (FY-2015-16) and Revised ARR (FY-2016-17)
- Additional Surcharge Calculation Sheet
- Filing of supplementery submission for True up of FY 2014-15 and APR for FY 2015-16 and ARR for FY 2016-17
- Final_Review_Petition_against_HERC_order_07.05.2015
- Executive Summary of APR (FY-2014-15) and ARR (FY-2015-16)
- APR for FY 2014-15 and ARR for FY 2015-16.
- Filing of the True up Petition for For FY 2014-15
- Format for True up Petition for For FY 2014-15
- True up For FY 2013-14
- Press Releases
- Consumer Supplement
- Monthly Visit Schedule